Golf Athletics GolfLab Rules
These are the rules that govern your entry and use of the Facility.
We believe it keeping things simple, and so the rules are about 1000 words long, and written in non-legal language.
We, us, ours, all refer to Golf Atheletics Pty Ltd. The Facility means the golf facility known as the GolfLab at 35 Rooks Road, Unit 1, Mitcham VIC 3131.
1) Admission
a) We have a cap on the number of Golfers using the Facility at any time. This is because of planning law, health and safety rules, and also the way we’ve designed the Facility.
b) We have the right to refuse entry or ask you to come back another time. We may also need to shut the Facility from time to time for cleaning or maintenance.
c) Only people who have a booking (either through Membership, Golf Academy, or as a Casual) are permitted to use the Facility, or anyone who is using a Buddy Pass for a specific session must be accompanied by a membership holder.
d) No spectators but we are happy to give you a tour if you ask. If you want to bring a guest, then just contact us to oraganise a Buddy Pass during Staffed Hours. info@golfathletics.golf
e) All use of your facility is subject to these terms and conditions, and the rules around the membership or Golf Academy classes purchased.
2) Fair Use and membership bookings
a) You can book online for sessions using your Membership for sessions of [1/2 hours].
b) During busy periods, we may have to put a limit of a maximum of 2 consecutive sessions per day. We also reserve the right to reject any booking is it is unreasonable, for example, 20 hours in 2 days.
c) Only members with Anytime Memberships will be able to access the Facility outside of Staffed Hours.
d) Casual sessions are only during 9am-8pm, M-F and 9am-2pm Saturday (Staffed Hours), and cannot be booked online.
3) Safety
a) We’ve taken a lot of effort in designing a safe environment for you to practice, play, and improve your golf. But this requires you to;
i) Follow our safety rules (including any signs and directions given by our staff
ii) Ask a Golf Athletics team member if you need help with any equipment, or aren’t sure how to use it. We here to help (during Staffed Hours).
iii) Not do anything that could reasonably injure others (or yourself!)
b) Even if you purchase a membership online, we will ask that you first attend during Staffed Hours. We will do a run-through of the Facility with you the first time you use it. These induction sessions are mandatory, so that we know you’ll be playing safe, and everyone knows how all the gear and equipment works.
c) Using the Facility is, to the extent permitted by law, at your own risk. If there is an incident, our team members are first aid trained, but we aren’t medical professionals.
4) Be considerate
a) We want to make this a Facility for as many people to enjoy:
i) No photography or recording without our consent.
ii) Accidents happen. But if you break something through willful damage, then consider that you’ve bought it.
iii) No gambling or alcohol. We don’t have the right licences. But we can point you to the local watering-holes.
iv) We have Younger Golfers using the Facility. So please watch the colourful and salty language!
v) Appropriate attire and footwear required. This means no offensive slogans on clothing, and being mindful signs for footwear.
vi) Try to keep phone calls to a minimum – we all have emergencies, but please take it outside if it’s a long or loud conversation.
b) No one likes obnoxious golfers – so don’t disrupt others, or hog equipment. Also no general dillydallying which stops others from using the Facility.
5) Equipment and belongings
a) Clubs.
i) This is a BYO clubs Facility. We’ll provide the balls. We have a limited stock of clubs for you to hire during Staffed Hours if you prefer to use our clubs. Payment will have to be made at the time of hire, and the charges are per 1 hour session. You are responsible for returning the clubs in the same condition (minus reasonable wear and tear).
b) Cars
i) A number of parking spots are available onsite. You can use the parking spots if you are using the Facility. But you park at your own risk. If you park off-street, please make sure you obey the traffic and parking restrictions.
c) Lockers and your belongings:
i) Lockers are not currently available for your personal belongings whilst you are using the Facility. But when we do, it’s not our responsibility if something happens to your valuables whilst in those lockers. Use them at your own risk and consider whether you really need to bring all your valuables with you to the Facility.
ii) We will remove and sell/dispose (donate) unclaimed belongings left in lockers after 30 days. All disposal proceeds will go to Golf Australia’s Indigenous Golf Program.
6) Young Golfers (under 16s)
a) We want people of all ages to learn and enjoy golf. Golfers under the age of 16 (Young Golfers) should be always supervised, and they need to be signed in by a parent or guardian.
7) Coaching – our Golf Academy
a) We have some awesome golf pros on staff. You can book Golf Academy sessions for adults or Young Golfers. If you have a Membership that includes Golf Academy sessions, you can book your sessions on our website
b) We don’t allow outside coaches to hold lessons at the Facility unless we have given prior permission.
8) Privacy
a) Here is a link to our privacy and collection notice. They set out how what kind of data we collect about you, what we do with it, how we use it, and when we may contact you.
b) We use your personal information to allow use of the Facility, your use of our app (which includes customised learning plans), and we occasionally may use it for marketing relating to Golf Athletics, or with some our carefully selected golf partners. We use Australian based providers to store all the data, but it’s possible that some of it goes overseas to the US, UK, and Europe.
c) If you don’t want to be contacted by us, you can update your preferences by going to your profile page or contacting us directly at info@golfathletics.golf
9) Cancellation, rescheduling and refunds
a) You can cancel your Membership at any time. This means you can continue to use any hours or sessions already paid for.
b) Our Memberships or Golf Academy sign-ups are not transferable. Neither is a Casual booking.
Refunds
c) If you cancel within 14 days of signing up for a Membership or the Golf Academy, we’ll offer you a full refund on any unused hours (or a pro-rata basis).
d) If you develop a medical condition that prevents you from using the Facility, then we’ll offer you a pro-rata refund of your Membership fees based on a letter from a (licensed) medical practitioner confirming you are unable to play for at least 6 months.
e) Otherwise, any other request for a refund is entirely at our discretion and may require some compelling and compassionate reasons.
Cancelling individual sessions
f) Golf Academy classes can be rescheduled up to 48 hours in advance without penalty. If its less than 48 hours’ notice, then any payment (or redemption of hours) is not refundable.
g) Membership sessions which have been booked can be rescheduled or cancelled at anytime and the membership hours will be credited back to your account. Any no-show will continue to count against your membership hours. If there is repeated short notice cancellations or no-shows, then we have the right to refuse any future cancellation requests.
10) General
a) The Facility Rules can be varied by us at any time. We will always have the latest rules posted on our website, and made available at the Facility when you sign in.